I partner with organizations to uncover customer insights and drive strategic action that creates real impact.
With 15+ years leading discovery, strategy, and implementation across complex organizations, I help teams surface customer pain points, align on priorities, and design experiences that better meet people's needs. My work has improved call center experiences for people navigating public health insurance, designed service strategies for families with medically complex children, increased patient satisfaction and reduced staff burnout at community health centers, and informed nationwide programming supporting veterans' families.
I hold a Master's degree in Human-Centered Design from Art Center College of Design, a Bachelor's degree from Vassar College, and I'm a certified coach.
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EDUCATION
AWARDS + RECOGNITION
