I partner with organizations to uncover and amplify customer voices — and translate what I hear into solutions that drive meaningful impact.
As a Customer Experience strategist and researcher with 15+ years of experience, I help leadership teams surface customer pain points, align on CX priorities, and design experiences that better meet customer needs. I lead end-to-end CX initiatives — from discovery research and journey mapping to executive workshops and implementation planning — while coaching organizations to build their own capabilities. The goal isn't just delivering insights, but creating sustained impact that continues to grow over time.
I've had the privilege of transforming customer experiences at the U.S. Department of Veterans Affairs, Centers for Medicare & Medicaid Services, Massachusetts General Hospital, and Blue Cross Blue Shield, while earning recognition from the Core77 Design Awards, AARP, and the U.S. Department of Health & Human Services.
I hold an MFA in Human-Centered Design from Art Center College of Design and a BA from Vassar College, and I'm a certified coach.
SELECT CLIENTS
EDUCATION
AWARDS + RECOGNITION
